The knowledge base allows you to centralize all essential information for your learners in a dedicated section of the mobile application. This feature is ideal for providing easy access to resources and autonomously answering frequent questions.
If you are interested in the Knowledge Base feature, contact your preferred representative or send an email to hello@edusign.fr.
🎯 Why use the knowledge base?
The knowledge base is a powerful tool to support your learners throughout their journey. Here are the main advantages:
Easily answer questions: The base centralizes answers to FAQs, practical guides, onboarding resources, and other important information, helping your learners find what they're looking for quickly.
Support learners from arrival to departure: Offer a seamless experience where information is accessible at any time, from enrollment to graduation.
Promote autonomy: Learners can access useful resources without needing to solicit the administration, thereby strengthening their independence.
Reduce administrative requests: By centralizing information, you reduce the number of repeated requests sent to administrative services.
Avoid frustration: Offer a simple solution to bridge the information gap and enhance the student experience.
Enhance engagement: Quick and organized access to information boosts learner engagement, making them feel well-supported.
🧱 Content structure
The knowledge base offers a flexible structure that administrators can adapt according to your institution's needs. You can organize your content under different categories to make them accessible and easily searchable.
Available publication types
Here are the different types of content you can publish in your knowledge base:
Text: Create articles or guides using the integrated WYSIWYG editor.
YouTube Video: Add videos directly accessible from the application.
External link: Include links to external educational resources, mental health information, student housing, financing, etc.
Important note: Before publishing articles, create the categories that will structure your knowledge base. This will facilitate the organization of your publications.
⚙️ Management and customization
Administrators can easily manage and customize the knowledge base. Here's what you can do:
Create, edit, or delete categories, subcategories, and publications.
Reorganize hierarchy: Thanks to the drag and drop system, reorganize categories and subcategories at any time.
Move contents: If necessary, move publications from one category to another.
Translate content: Add translations to make the information accessible to an international audience (English, Spanish, Italian, etc.).
Show or hide content: You can choose to hide certain articles or publications based on specific periods or user groups.
👀 Content visibility
Content visibility in the knowledge base can be customized for different audiences. You have several options:
Authenticated users: All users logged into the application can access the information.
Targeted groups: You can restrict content access for specific groups of learners.
Unauthenticated users (Premium): The public audience can access information even without being logged into the application. Ideal for general information.
All users (Premium): Access is open to all users, whether they are logged in or not, as long as they have installed the application.
Important note: The audience selected for a category will automatically apply to existing and future publications and subcategories.
🇺🇲 Content translation
To offer a multilingual experience, you can translate your content into several languages. Depending on the learner's device settings or language choice in the application, the content will automatically translate to the corresponding language.
If a translation is not available, English will be displayed by default.
The languages available for translation are:
English
Spanish
Italian
This allows you to meet the needs of a diverse audience and provide a personalized user experience.
❓ FAQ - Answers to common questions
Q: Who can manage the knowledge base?
A: Only administrators have the ability to create, modify, and manage the categories and publications of the knowledge base.Q: Can I create categories specific to certain user groups?
A: Yes, you can customize the visibility of categories and publications according to authenticated or unauthenticated users, as well as specific groups.Q: Is it possible to hide information during a specific period?
A: Yes, you can schedule the visibility of your content and hide information based on specific dates or periods.Q: Can I add translations for all publications?
A: Yes, you can add translations for each article or category to make the information accessible to an international audience.Q: Is the knowledge base accessible on all devices?
A: Yes, the knowledge base is accessible via the mobile application, allowing your learners to consult information from any device.
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For further assistance, visit our help center.
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