In this article, you will find the most important information to avoid synchronization errors on a daily basis.
In 99% of cases, if the data (student, professor, course, etc.) has been correctly transferred from Hyperplanning to Edusign at least once.
Then, this would indicate that any data not synchronized is misconfigured on Hyperplanning.
🙋 Errors to avoid for students 🙋
No email or email error in the student's profile
Indeed, if your student does not have an email address provided on HyperPlanning, we will not be able to synchronize them on Edusign, as the email address is mandatory for creating a student on Edusign.
There may also be a simple error in the email address, such as an extra space at the beginning or end, blocking synchronization, as the email is considered invalid.
The student is not in a category on HyperPlanning
To check the category of your students, we invite you to read this article which will guide you in your search.
The student is not in a family on HyperPlanning
To check the family of your students, we invite you to read this article which will guide you in your search.
No course planned in the next 14 days
Indeed, your connector only synchronizes events happening in the next 14 rolling days.
If your student's first course is in more than 14 days, it will not be synchronized with your account.
👨🏫 Errors to avoid for professors👨🏫
No email or email error in the professor's profile
Indeed, if your professor does not have an email address provided on HyperPlanning, we will not be able to synchronize them on Edusign, as the email address is mandatory for creating an professor on Edusign.
There may be a simple error in the email address, such as an extra space at the beginning or end, which would block synchronization, as the email is considered invalid.
The professor is not in a category on HyperPlanning
To check the category of your professors, we invite you to read this article which will guide you in your search.
The professor is not in a family on HyperPlanning
To check the family of your professors, we invite you to read this article which will guide you in your search.
No course planned in the next 14 days
Indeed, your connector only synchronizes events happening in the next 14 rolling days.
If the first course of your professor is in more than 14 days, it will not be synchronized with your account.
📝 Errors to avoid for courses 📝
No professor
Courses cannot be created without an professor on Edusign, so it makes sense that your courses would not be synchronized if there is no professor assigned to the course.
You need to take into account that if the professor is linked to the course, but does not have a valid email address, the course will not be synchronized.
No category for the course
To check the category of your professors, we invite you to read this article which will guide you in your search.
No student in the course's category
Indeed, a course cannot be synchronized if the students present in the course are not in or do not have the correct category.
Again, we recommend this article which will guide you in setting up categories for your students
Course not scheduled within the next 14 days
Indeed, your connector only synchronizes events happening in the next 14 rolling days.
If your course is scheduled more than 14 days away, it will not be synchronized until 14 days before.
How to autonomously resolve 99% of planning errors.
One rule: Compare the entry in Hyperplanning for missing or incorrect data.
If you notice that some data is missing from Edusign, the fastest way to identify the issue is to compare the planning of data that successfully uploads to Edusign with data that does not.
For example:
If one of your students is not on Edusign and does have a course in the next 14 days, then you should look at the difference between a student synchronized on Edusign and the one that is not.
Similarly, if a course is not synchronized, you should precisely compare the settings of a course that uploads correctly on Edusign with your problematic course.
This method of verification helps to find and resolve 99% of synchronization issues of any resource; student, group, professor, attendance sheet, and even for your apprenticeships, external/tutors, and HR.
If you have checked all the information above and there is no difference between the settings of a resource that uploads correctly and one that has issues. Please contact us through support, bringing screenshots of the comparison made.
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