On Edusign, you can access a tracker of sent e-mails.
This feature lets you track signature e-mails, questionnaires, documents, etc., so you can identify in just a few clicks whether the person concerned has actually received/opened the e-mail.
To access e-mail tracking, first check one or more of the Checkboxes ✅on the various Edusign tabs:
If you tick only one speaker or learner, you will have access to the e-mail follow-up for that particular person.
When you select an attendance sheet or a set of elements (learners, questionnaires, etc.), you will then need to enter the e-mail address of the person concerned in order to access his/her follow-up.
You can also access e-mail tracking via the Actions button directly from the lecturer or learner profiles.
The Email Tracker is divided into 4 parts:
The status of the mail:
Delivered.
Not delivered.
Processing.
The subject of the mail. To find the mail you're interested in.
Date and time of last event received: status change, opening, etc.
The number of times the mail has been opened.
In case of receipt issues, we recommend consulting this article.
For further assistance, visit our help center.
💬 A problem? Please contact your training organization. 💬