Emails sent by Edusign, regardless of the educational institution, are assigned to the address hello@edusign.com.
The problem is often simple:
You have given an incorrect e-mail address or one of your other addresses to your organization, or your organization has entered it incorrectly (space, spelling, etc.).
Check your spam or other mail folders! E-mails can sometimes be found there. 😉
There is a filter set up on your email account at hello@edusign.com.
You or your organization/company/school may have subscribed to an e-mail blocker (Mailinblack, for example). These solutions require the sender to confirm that they are not a robot when they first contact you (a word to copy, an image to click on when prompted, etc.). You can then allow hello@edusign.com from your blocker's interface.
Certain mail server settings within your organization may be blocking emails from hello@edusign.com. It is then up to the IT department to unblock the address hello@edusign.com. In this case, no member of your organization should receive Edusign emails.
For your information, around 2 million emails leave Edusign every month. 99% of them reach the inbox without a hitch.
For further information, visit our help center.
💬 Any issues? Please contact your training organization. 💬