To save you even more time, we have developed a system that allows you to automatically trigger notifications on Edusign or by email to your learners and/or their mentor as well as to the account administrators under certain conditions. There are many possibilities and you can fully customize your alerts to meet the needs of your organization. These alerts are available for learners and instructors.
This feature will allow you to:
Avoid manually analyzing each absence and/or delay of your learners.
Avoid sending an email to each concerned party in case of repeated absences/delays.
Prevent course dropouts quickly and infallibly.
In this article, you will find:
🎥 A video guide.
✏️ A written guide:
3️⃣ Modify an alert.
🎥 A video guide 🎥
✏️ Written guide ✏️
1️⃣ Set up an alert on Edusign
To set up an alert on Edusign, simply go to the Alerts menu on your account and then click on Create an alert at the top right of the page.
You will then have 2 choices:
The possibility of creating an alert in case of absences of learners or instructors.
The possibility of creating an alert in case of delays of learners.
Alerts in case of absences.
If you wish to set up an alert in case of absence, you can choose whether you want it to activate by considering justified absences or all absences combined. These alerts can be set up for learners or instructors.
These alerts can be configured based on the number of cumulative hours of absence, the number of missed sessions (attendance sheets where the person is absent), the number of days of absence.
For learners, you can also choose a discriminant based on justified or unjustified absences. Finally, delays and early departures can also be the subject of customized alerts! 🤯
Note that you can also set up alerts for the absences of your instructors.
Once the type of alert is selected, you will then have the possibility to choose the triggers of the alert:
The number of absences is less than ...
The number of absences is greater than ...
The number of absences is between ... and ...
The period covered by the alert (2 days, 4 days, 3 months, 5 months, etc.)
Once validated, you can then select the learners for whom you want the alert to be active by choosing:
All learners of the account.
A group to include (is) or exclude (is not) from the alert.
Validation of these parameters will lead to the choice of alert type and its recipient(s):
The Edusign notification is selected by default and will be visible in the Alerts menu under the Notifications sub-tab.
Creating a webhook (note: for those with advanced computer skills).
Sending an email:
To the learner in question.
To the learner's mentor.
To one or more account administrators.
Finally, once you have validated the recipient(s) and the type of Actions, you can name your alert for easier retrieval and assign it a color so that it stands out more clearly in your notifications list.
Your alert will then be visible in the Scheduled Alerts sub-tab of the Alerts menu.
If the conditions of the alert are met, the defined Actions will take place and you will necessarily receive a notification in the eponymous sub-tab of the Alerts menu. You can then archive your various notifications, and they will be found in the Archived sub-tab.
To conclude, you can schedule a recurrence for the alert.
This will take into account the selected duration to process the corresponding data.
For example:
If it is set to 365 days starting from September 2022, in September 2023, everything BEFORE September 2023 will be ignored in the calculations.
If it is set to 30 days from June 1, 2023, by July 1, everything before, including the month of June, will be ignored from the calculations
This will allow you to create cycles for school years or training sessions without having to delete an alert and create a new one.
Alerts in case of delays.
The delay alerts are set up in exactly the same way as the absence alerts. We simply invite you to choose The number of delays of a learner when creating the alert to then set the triggers as well as the Actions and the recipient(s) concerned by the alerts.
2️⃣ Disable an alert.
Once an alert is configured, it is obviously possible to deactivate it to reactivate it later if you no longer need it.
To do this, we invite you to go to the Scheduled Alerts sub-tab of the Alerts menu and then click on the 3 small dots to Disable the relevant alert.
To reactivate it, just click on the 3 small dots again and then click on Enable.
3️⃣ Modify an alert.
To modify a configured alert, simply go to Alerts > Scheduled Alerts sub-tab then click on the 3 small dots to the right of the relevant alert and select Modify.
It is also possible to Delete an existing alert if you no longer want it to appear.
To go further, visit our help center.
💬 If you cannot find what you're looking for, contact us via chat. 💬




