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How do I cancel my Edusign subscription?

The cancellation process, what happens when your contract expires, and how to retrieve your data before leaving.

Written by Lucas Minarro-Rey

We're sorry to hear that you're thinking of leaving us. Here's how the cancellation process works, step by step.

1ļøāƒ£ Submit your cancellation request

Cancellation is processed by our team, via chat.

To ensure prompt processing, please provide the following:

  • the name of your institution and the account administrator's email address;

  • the billing email address listed on your invoices;

  • the date on which you would like to cancel the service.

Our team confirms that we have received your request and notes the end date of your subscription.

šŸ‘‰ Be sure to submit your request before your subscription renewal date. If your contract requires a notice period, it applies: if you have any questions, please review your contract or ask our team.

2ļøāƒ£ Nothing changes until the due date

Your subscription remains active until the end of the period you've already paid for: you'll continue to have access to the entire platform.

If you pay online (credit card or SEPA direct debit), the end date appears in Settings > Payment, on the Billing tab, as "Subscription cancellation" followed by the date.

Have you changed your mind? As long as that date hasn't passed, click on Reactivate Subscription in the same place, or write to us via chat.

3ļøāƒ£ Export your data before the end

We recommend that you download your data before your subscription ends, as long as you still have access to the platform:

  • your attendance sheets in PDF format;

  • your attendance and absences in Excel format (Excel export of attendance & absences);

  • the responses to your surveys (Export Responses).

Did you forget to export anything? Contact us via chat, and we'll work together to figure out how to help you.

4ļøāƒ£ After the end date

On the end date, the subscription will end, and you will no longer be billed.

Access to the platform will then be blocked: when you log in, you'll see a message stating that your subscription has been canceled. You can renew it in the settings or by contacting our team.

5ļøāƒ£ We'd love to hear your thoughts

If Edusign no longer meets your needs, please let us know why: another plan or setting might be a better fit. Your feedback helps us improve the tool.

For further information, visit our help center.

šŸ’¬ If you can't find what you're looking for, contact us via chat. šŸ’¬

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