Go to the Learners tab to find the list of learners registered in your organization.
Sometimes a learner may be created twice by mistake, or you might simply want to clean your database.
Regarding duplicates, for example, merging is not possible. You will need to archive one of the duplicate learner profiles (whether they have taken a course or not) to only use the "correct" learner afterward. The archived profile will only be placed in a separate sub-tab and "deactivated." Its signatures/attendance info will not disappear.
1️⃣ Archive one or more learner(s) at a time.
First, simply check the desired Checkbox ✅ corresponding to the items you want.
A menu will appear on the right side of your screen. Then, click Archive to archive the selected learner(s).
2️⃣ Archive a learner via their profile.
Press Actions and then Delete the learner.
Once archived, the learner will be placed in the Archived sub-tab. You can always restore it by clicking on the Actions dropdown from the Archived sub-tab.
To go further, visit our help center.
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