✏️ Written Guide ✏️
1️⃣ Your invoices.
Invoices are sent by our payment provider, Stripe. The sending address is therefore @stripe.com.
If you automatically pay by credit card or SEPA direct debit on Edusign, you usually receive them by email once settled.
If automatic debit by card or IBAN has not been activated on your account, you will have the option to pay your invoices by clicking the Pay online link directly from the relevant invoice. You will receive this invoice by email at each due date.
Once settled, you will also receive a receipt by email.
Some of you have the option to download invoices directly from your space. This is possible once you've subscribed independently on Edusign. To do this, go to your Settings and click on Payment to download the desired invoice in PDF format.
In any case, invoices are also automatically sent to the account administrator by email each month.
2️⃣ Change my payment information.
To modify your payment information, you have three options:
If your payment method is no longer valid, you will receive an email notifying you that the payment has failed. You will then have the option to click on the Update my payment information link to choose the subscription that suits you and enter your payment information again.
You can also click on the Pay online link directly from the relevant invoice to change the payment method.
If you want to change your payment method, you can go directly to this link, then enter the billing email address that appears on your previous invoices.
3️⃣ Modify your billing information.
To modify the information on an invoice, whether or not it has already been issued, please contact our support directly via chat. When you contact us, please provide the name and address you want to appear on a specific invoice or all future invoices.
We take care of the rest! 😉
4️⃣ Modify your subscription.
To switch to a lower or higher plan, feel free to contact us directly via chat. We can also address any questions you may have if you are still unsure about the most suitable plan for your OF.
5️⃣ Request a trial period to test features
Would you like to test new features before changing your subscription?
You can request a trial period to test certain features for free:
more questionnaire templates
more users on the School platform
statistics
alerts
Make the request directly from the admin platform. A member of our sales team will activate your 14-day free trial.
6️⃣ Unsubscribe.
To unsubscribe, you must use the chat to facilitate the termination process.
Know that we will always try to find an alternative solution with you if your current subscription no longer suits you, if we can offer you a suitable response.
Beyond the financial aspect, we have a sincere commitment to our clients, and your feedback will always be considered to perfect ourselves and offer you a tool tailored to your needs. We are always listening, and our goal is to help you simplify your management under the best conditions!
To go further, visit our help center.
💬 If our resources do not meet your needs, please contact us via chat. 💬